terms and conditions
Thank you for your interest in our guitars.
To purchase a guitar you can choose one of the following options: 1) Contact us to discuss the availability of the guitar you are interested in and to confirm the price plus shipping & insurance. 2) If you really have your heart set on a particular guitar we will consider taking a deposit to reserve the guitar for a maximum of 7 days. The deposit is 5% of the total cost of the guitar excluding shipping and insurance. The deposit is NON REFUNDABLE so please think carefully. 3) Use the Add to Cart button and proceed with your checkout (this is powered by Shopify to offer you a secure platform to make your purchase). 4) Get in touch and we will send you a Zettle payment link so you can pay via credit card. (This is a secure platform to make your purchase, Zettle is now owned by Paypal). 5) If you prefer you can visit our Reverb shop (2tu Guitars). Please note that the Reverb Shop may have different price(s) than listed on this website and may / may not include shipping costs. 6) If you live locally to our location (L31) you can arrange to collect the guitar yourself and pay cash (please note the price agreed will not be changed on collection) or you can pay via credit card using the Zettle payment platform. Whichever way you decide to purchase the guitar please be rest assured that you will receive excellent service and we would like you highlight some recent Reverb feedback to reassure you. Reverb Feedback Guitars are usually shipped out the next working day Monday to Thursday. Orders placed on a Friday, Saturday or Sunday will usually be shipped the next working day usually the Monday. Orders placed on a Bank Holiday Monday will be shipped out the next working day usually the Tuesday. Please allow 3 days for dispatch. Guitars will only be shipped out on a Friday if you are either willing to pay extra for Saturday delivery or you are happy for the guitar to site over the weekend at the Couriers depot. Guitars are sent via next day courier which is usually Parcelforce but if you prefer a specific courier please let us know. Tracking numbers are forwarded to you where possible. We will arrange insurance to cover the guitar in full. The Guitars are sold AS DESCRIBED based on the description and the photographs. Please refer to our Refund & Listing Policy for details should you need to return a guitar By making a purchase you are agreeing to these Terms & Conditions. INTERNATIONAL ORDERS As of October 2022 we prefer not to ship outside of the UK. However this does not mean we will not. If you have your mind set on a particular guitar we have for sale, then please contact us using the form on the contact page to discuss your options and requirements. Thank You Ragdoll Guitars |